Shipping & Returns


 

 

Shipping

Does VENQUE ship internationally?
We offer shipping to Australia and New Zealand. All shipments will be sent from Melbourne, Australia. If your Country is not listed...email support@branched.com.au to see if we can assist you with your destination. 

When will my order ship?
Orders are processed Monday to Friday before 11.00am. If you order is placed after 11.00am your order will be shipped the next business day. We use Australia Post for all shipments. Regular post has a transit of 2-3 business days for Major cities and 5-7 days for rural areas. 

How much does shipping cost?
We charge a flat rate of AUD$15.00 for regular shipping on all backpacks and briefcases. We charge a flat rate of AUD30.00 for registered international shipping to New Zealand on all backpacks and briefcases. 

Does VENQUE ship to P.O. boxes?
Sorry, we do not ship to P.O. Boxes. For all orders, please provide us with an actual street address.

Can I track my order?
A tracking number will be provided once we ship out your order. This will be provided to you by email.

Do I have to pay tax or import fees?
We ship out all orders from Australia. All Australian purchases will be subject to GST. International orders will not be charged any state taxes but the customer will be responsible for any import tax or fees associated with your order. For any other information related to shipping, please email us directly at: support@branched.com.au

 

Warranty

What is your warranty policy?
VENQUE proudly offers a five-year (5) warranty on all our products to be free of defects in material and workmanship from the date of purchase. We will replace any products found to be defective within the range of common and everyday use. Our warranty policy does not apply to damage caused by accidents. This policy is also limited to the refund or replacement of the defective product. The 5 year warranty applies to products that have been purchased from VENQUE's official website and any authorised retailers. All warranty claims must be accompanied by the original purchase receipt. Warranty is automatically voided if any modification, change or alteration has been made to the product. When you file a warranty claim directly through VENQUE.com, please submit high quality photos and a clear description of the defect. You can reach us by emailing: support@branched.com.au

 

Returns & Exchanges

What is your return and/or exchange policy?
Returns and exchanges can only be honoured on products that have been purchased from our website. VENQUE products that were purchased online can be refunded within 15 days of the shipping date for a full refund in the amount of the purchase. It is our company policy that the customer must pay for all shipping expenses on the return/exchange of VENQUE products. Exceptions may be made if the reason for the return is a mistake on our behalf. All merchandise must be returned unused, unwashed and be accompanied by the original tags. All returned items must include the original sales receipt.